99bajilive Privacy Policy
Your personal information is our highest priority — we ensure your privacy through SSL encryption and strict data protection policies.
This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, and protection of information belonging to users ("you" or "user") of the 99bajilive platform.
By registering on or using 99bajilive, you agree to the terms of this Policy. We respect your privacy and never sell or share your information with third parties without authorization.
If any changes are made to this Policy, we will notify you through the platform and the updated date will be displayed above.
1 What Information We Collect
Identity Information
When you create an account on 99bajilive or complete a transaction, we may collect the following information:
- Full name
- Date of birth (for age verification)
- National ID or passport number
- Address and contact details
- Email address and mobile number
Device and Technical Information
Information collected automatically while using the platform includes:
- IP address
- Browser and operating system version
- Device type and model
- Cookies and session data
- Page visit and browsing activity logs
Financial and Transaction Information
As part of the deposit and withdrawal process, we collect:
- bKash, Nagad, Rocket, or Upay account numbers (partial, in masked form)
- Bank account information (where applicable)
- Transaction history, amounts, and dates
- Winning and wager records
Gaming Activity Information
To improve your gaming experience, we keep records of:
- Games played and betting history
- Login and logout times
- Participation in promotional offers
- VIP tier and reward achievement details
2 How Information Is Used
We use your information only for specific, legitimate, and transparent purposes. 99bajilive never sells your information to advertisers or third parties.
- Account Management: To handle registration, login, and ensure account security.
- Identity Verification (KYC): To complete the verification process required for age confirmation and fraud prevention.
- Transaction Processing: To successfully complete deposits and withdrawals and to maintain related records.
- Customer Support: To provide 24/7 live chat assistance and resolve your issues quickly.
- Promotions and Bonuses: To send and manage welcome bonuses, VIP rewards, and special offers.
- Responsible Gaming: To detect unusual gaming behavior and provide assistance to users when needed.
- Platform Improvement: To process analytical data for improving user experience and platform performance.
- Security Maintenance: To conduct necessary monitoring to prevent unauthorized access, fraud, and money laundering.
3 Information Sharing and Third Parties
99bajilive shares your personal information with third parties only in the limited circumstances described below. Strict data protection agreements are maintained in all cases.
| Type of Third Party | Purpose of Information Shared | Protection Measures |
|---|---|---|
| Payment service providers (bKash, Nagad, Rocket, Upay) | To verify and process transactions | End-to-end encryption, data minimization policy |
| Identity verification services | For KYC process and age confirmation | Data processing agreement, deletion after use |
| Game providers (Pragmatic Play, JILI, PG Soft, Spribe, etc.) | To verify game results and ensure fair play | Minimal data sharing, session-based encryption |
| Law enforcement authorities | In response to valid legal orders or government requests | Only under legal obligation, minimum data provided |
| Analytics services | To evaluate and improve platform performance | Anonymous and aggregated data, no personal information included |
We never transfer, sell, or disclose your information to third parties outside the circumstances listed above.
4 Cookies and Tracking Technologies
99bajilive uses cookies and similar technologies to improve platform performance and personalize your experience. The different types of cookies and their purposes are described below.
Essential Cookies
These cookies are necessary for the platform to function correctly. They include session management, login state preservation, and security verification cookies. These cookies cannot be disabled.
Functional Cookies
Used to remember your preferences — such as language selection, game preferences, and display settings. These cookies make your experience easier and more personal.
Analytical Cookies
Used to understand which pages are visited most and how users navigate the platform. This information is collected anonymously.
Cookie Controls
You can delete or block cookies at any time from your browser settings. Keep in mind that disabling essential cookies may cause some platform features to not work properly.
5 Data Security Measures
99bajilive is a secure and reliable platform — we follow industry-leading technology and processes to protect your information.
- SSL Encryption: All data transmission between you and our servers is protected by 256-bit SSL/TLS encryption.
- Password Hashing: Your password is never stored directly — it is kept in the database only in encrypted hash form.
- Two-Factor Authentication: A two-step security verification system is available to prevent unauthorized access to your account.
- Restricted Access: Access to your information is limited to authorized personnel only, and every access is logged.
- Regular Security Audits: Regular system audits and penetration testing are conducted to identify security vulnerabilities.
- Data Backup: Regular encrypted backups are maintained to ensure data recovery in the event of server failure or technical issues.
6 Data Retention Period
We retain your information only for as long as necessary. The retention period for different types of information is listed below.
| Type of Information | Retention Period | Deletion Method |
|---|---|---|
| Account and identity information | For as long as the account is active and 5 years after closure | Automatic deletion and anonymization |
| Financial transaction records | 7 years from the date of transaction | Automatic deletion after legal obligation ends |
| Gaming history | For as long as the account is active and 3 years after closure | Automatic deletion after the set period ends |
| Cookies and session data | Until session ends or a maximum of 30 days | Automatic deletion at session end or when browser is closed |
| Communication and support records | 2 years from the date of contact | Automatic deletion after the set period ends |
7 Your Rights and Controls
You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].
Right to Know
You may request at any time to know what information we hold about you. We will respond with full details within 30 business days.
Right to Correction
If any information stored in your account is incorrect or incomplete, you may request a correction. We will update it promptly subject to verification.
Right to Deletion
After closing your account, you may request that your personal information be deleted. However, information retained due to legal obligations may not be immediately deletable.
Right to Data Portability
You may request an export of your account information in a common, machine-readable format. This process will be completed subject to our verification.
Right to Object to Processing
You may object to promotional communications or certain types of data processing. Send a request to the support email and we will act on it.
Right to Lodge a Complaint
If you have any privacy-related concerns or complaints, email us at [email protected] with details. We will respond within 7 business days.
8 Protection of Minors
99bajilive is for users aged 21 and above only. We do not intentionally collect any personal information from minors.
Age verification is mandatory during registration. If any account is suspected to belong to a minor, we will immediately suspend that account and delete the collected information.
If you believe that a minor has provided information on our platform, please notify us at [email protected] — we will take action promptly.
9 Changes to the Privacy Policy
We may update this privacy policy from time to time to keep it in line with platform improvements or changes in legal requirements. If there are significant changes to the policy, we will:
- Send a notification to your registered email.
- Display a clear notice when you log in to the platform.
- Update the "Last Updated" date at the top of this page.
If you continue using the platform after the updated policy is published, you will be considered to have agreed to the updated policy. If you do not agree to the changes, you may request to close your account.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us.
Live Chat Support
Our Bengali-speaking support team is available on live chat 24 hours a day, 7 days a week. Start a chat directly for any privacy-related questions — we will respond quickly.
Email Contact
For written privacy-related requests and complaints, email us at:
[email protected]
We will provide a detailed response within 7 business days.
Read our other policies to learn more
To get a complete understanding of your security and rights, please visit our Terms & Conditions and Responsible Gaming pages.